FAQs

Yes, the aden + anais website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information.

We accept Visa and Mastercard.

Your credit card will be charged as soon as your order is processed.

As soon as we ship your order, you will receive an automated email from aden +anais with the tracking details. You can also contact our customer service team at europehelp@adenandanais.com or call +44 (0) 203 735 7569 for further information.

When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.

Simply contact our customer service, and we’ll be happy to take down your information so we can be in touch when the item is back in stock. You can reach us Monday through Friday 9:30 am -5:00 UK time at + 44 (0) 203 735 7569 or email us at europehelp@adenandanais.com.

Packages shipped via standard delivery should arrive within 2-5 working days, depending on your destination.

We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at time of purchase.

To make a return, simply contact our customer service team at europehelp@adenandanais.com or +44 (0) 203 735 7569, and provide your name, order number and the item(s) you’d like to return. We will then assist you in completing the process.

The undesired item(s) must be sent back to us within 14 days of the return authorisation date for a full refund. If the item(s) arrives damaged or not in sellable condition, we will refund you the amount less £2.42 per said item.

Once we receive the returned item, we will issue a refund to the original purchase payment method within 10-14 working days.

An aden + anais gift comforts and delights little ones while making mum and dad’s lives easier. we hand-wrap the precious present in our signature tissue paper and gift box complete with your heartfelt message for an additional €/£4.95. simply select “add gift wrap” during checkout.

Gift message can be typed up on the website at a time of placing an order. the character limit is 265. aden + anais does not do grammar or spell check on the text used for gift message. customers must check their messages before submitting orders.

Gift message is included in the price of gift wrap.

the items do not have price tags.

No, it is not possible to make changes to gift wrap once order has been submitted and finalised on the website.

We currently are offering one size of gift box: 30 x 30 x 20 cm

Yes, gift wrap is available for all european customers shopping on our european websites.

Customer will be refunded for the items but not for the gift wrap. gift wrap service is non-refundable.

Customers can contact aden + anais customer services team at europehelp@adenandanais.com. customer service team can either refund customer for the damaged gift wrap or arrange for new gift wrap (without the items) to be send out directly to the customer from the office (we have spare gift wrap components at the office). if the full order is damaged, please replace the whole order with the new gift wrap for the customer. this is a no quibble refund policy.