What is your size chart for sleeping bags?
Is your website secure?
What payment methods do you accept?
When will my credit card be charged?
How can I track my order once it has shipped?
What is the advantage of creating an account when checking out?
The item I want is sold out. How will I know when it is back in stock?
How long will it take for my package to arrive?
What is your return policy?
To make a return, simply contact our customer service team at firstname.lastname@example.org or +44 (0) 203 735 7569, and provide your name, order number and the item(s) you’d like to return. We will then assist you in completing the process.
The undesired item(s) must be sent back to us within 45 days of the return authorisation date for a full refund. If the item(s) arrives damaged or not in sellable condition, we will refund you the amount less £2.42 per said item.
Once we receive the returned item, we will issue a refund to the original purchase payment method within 10-14 working days.
Does aden + anais offer a gift wrap service?
An aden + anais gift comforts and delights little ones while making mum and dad’s lives easier. we hand-wrap the precious present in our signature tissue paper and gift box complete with your heartfelt message for an additional €/£4.95. simply select “add gift wrap” during checkout.
How can you add gift message?
Gift message can be typed up on the website at a time of placing an order. the character limit is 265. aden + anais does not do grammar or spell check on the text used for gift message. customers must check their messages before submitting orders.
Does gift message cost extra?
Gift message is included in the price of gift wrap.
Do products included in the package with gift wrap have price tags?
the items do not have price tags.
Can i change my mind after submitting an order with gift wrap?
No, it is not possible to make changes to gift wrap once order has been submitted and finalised on the website.
How many gift box sizes does aden + anais offer?
We currently are offering one size of gift box: 30 x 30 x 20 cm
Is gift wrap available for all?
Yes, gift wrap is available for all european customers shopping on our european websites.
If a customer decided to return the items which were gift wrapped, will they receive a full refund?
Customer will be refunded for the items but not for the gift wrap. gift wrap service is non-refundable.
What happens if gift box arrives damaged?
Customers can contact aden + anais customer services team at email@example.com. customer service team can either refund customer for the damaged gift wrap or arrange for new gift wrap (without the items) to be send out directly to the customer from the office (we have spare gift wrap components at the office). if the full order is damaged, please replace the whole order with the new gift wrap for the customer. this is a no quibble refund policy.