shipping


shipping carriers

Shipping carriers vary depending on your item’s destination country. For further information, please contact us at europehelp@adenandanais.com or +44 (0) 203 735 7569.


shipping times

Shipping times will vary depending on your item’s destination. For further information, please contact us at europehelp@adenandanais.com or +44 (0) 203 735 7569.


international shipping

Our European website ships to most European countries. Orders placed before 12:00pm UK time will be processed and dispatched on the same day. Orders placed after 12:00pm UK time will be processed the next day. For shipping times please contact customer service at europehelp@adenandanais.com or +44 (0) 203 735 7569.

To ship items from one of our global warehouses located in the United States, Canada and Australia, please visit our global web shop pages. If you choose to ship internationally from any of our web shops, international shipping charges will be included in your order. You will also be responsible for any customs, duties and taxes that may be imposed upon the shipment arriving in the selected country which are not controlled or issued by aden + anais.

returns

return policy

We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at time of purchase in accordance with our terms and conditions of supply.  

For products purchased on adenandanais.co.uk, you have the right to cancel your order within 28 days starting the day after you receive the products. We offer a full refund if the product is returned in its original condition and packaging. You must send the product back to us within 14 days of telling us that you wish to return the product. Please note that the shipping cost of a returned product is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for products lost in transit. To make a return, please contact us at europehelp@adenandanais.com or +44 (0) 203 735 7569 with your name, address, phone number and order number. We will then assist you in completing the return process. We are here to help you Monday to Friday 9.30am – 5.00pm UK time.  

If your product has a manufacturing defect, please contact us at europehelp@adenandanais.com or +44 (0) 203 735 7569, and we will help assist you.

For our full returns policy, please refer to our terms and conditions of supply.  


exchanges

For products purchased on adenandanais.co.uk, we will happily exchange the product you are unhappy with for another product if you notify us within 28 days starting the day after you receive the product. You must send the product back to us within 14 days of telling us that you wish to exchange the product. The returned product must be in its original condition and packaging. Please note that the shipping cost of a returned product is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for products lost in transit.

To make an exchange, please contact us at europehelp@adenandanais.com or call +44 (0) 203 735 7569 with your name, address, phone number and order number. We will then assist you in completing the exchange process. We are here to help you Monday to Friday 9.30am – 5:00pm UK time. 
 
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free shipping

Free ground shipping on all consumer orders over $100
in Australia. For more information,
please visit shipping + returns.